Customer Service FAQs

How can I request a price quote?

Use our  Request a Quote form. Include the part number and quantity for which you need a quote. We are also available via email at sales@joycedayton.com, or via telephone at 800-523-5204, or 937-294-6261.

How can I place an order?

Send an email to sales@joycedayton.com  or contact us  via telephone at 800-523-5204, or 937-294-6261.

Can I pay with a credit card?

Yes, we accept Visa, MasterCard, and American express.

What are the Joyce/Dayton Corp. Terms and Conditions?

View terms and conditions.

How do I set up an account and what are standard domestic payment terms?

Fill out an Application for Credit and email or FAX a signed copy to sales@joycedayton.com or 937-297-7173.

What are international Order Terms and Conditions?

View International Terms and Conditions

Can Joyce/Dayton offer export packaging?

Yes, for a 10% fee we can provide export packaging (conifer wood crating). Request export packaging at the time the order is placed.

Is Joyce/Dayton ISO Certified?

Yes, view ISO Certification

What is the lead-time on a product?

Refer to the lead-time on your quote, which reflects the number of business days to ship the product. or sales@joycedayton.com.

Can the lead-time be expedited?

It is best to request expediting at the time an order is placed, but we will work hard to provide the lead times you need. Please let us know if you are willing to expedite freight terms, pay additional expediting fees at the factory, or accept partial shipments.

How do I obtain repair parts?

Repair Parts: Refer to the product operation and maintenance manual to identify the components that are needed. Links to O&M Manuals can be found on the product pages or in the Literature section of the website. Typically they include an exploded view  and parts breakdown for standard products. It may be beneficial to talk to a Customer Service representative to be sure you receive the correct component and any of the smaller parts, like shims and seals, that will make your repair more successful. The serial number will be needed to identify repair parts and to request a Returned Goods Authorization (RGA) Form.

What does the serial number tag look like and where is it located?

Serial number tags are located on the base of  most jacks and actuators. The serial numbers for Multipurpose actuators are etched in the housing just under the Joyce logo.

Can a boot be added after the jacks are received?

It is best to order boots at the time jacks and actuators are purchased, otherwise it is possible that the effective travel length will be shortened. If you need to add a boot to a jack you already have, Contact Joyce at sales@joycedayton.com and we will help you solve the problem.

How can I obtain a Returned Goods Authorization?

Fill out the Returned Goods Authorization (RGA) Form and email it to sales@joycedayton.com. You will need the following information: Serial number, Company name*, Name*, Address*, Telephone number*, Email address*, Reason for return – Repair + Return, Ordered the wrong part, Received the wrong part, Damaged when received, Credit/Other.

Where do I send the product once an RGA is obtained?

The destination address in Portland, Indiana, is included on the RGA you received. For the best results please include a copy of the RGA form inside the package you send and write the RGA number on the outside of the package. Do not use the original packaging if it is damaged or if it is no longer appropriately sized for the item(s) being returned. Items that are damaged due to improper packaging will not be accepted.

RGA’s are only valid for 30 days so it is best to send the return as soon as possible after obtaining the RGA number.

I ordered the wrong part, can it be returned?

Generally standard stocked parts that have not been used can be returned for a 20% restocking fee. Lifting screws and custom items cannot be returned, and we will deduct the cost of the lifting screw before calculating the 20% restocking fee. You will need to request a Returned Goods Authorization (RGA) Form.

When will my order arrive?

If your order has not shipped yet, you can check its status by contacting sales@joycedayton.com with your purchase order number.